Wales is a hub of contact centres, in fact, there are more than 250 of them based in Wales, many of which are household names including banks, insurers, utility suppliers and huge entertainment brands.

Now more than ever before, the opportunities on offer in the contact centre industry are extremely diverse. As the need of the customer become more and more complex, businesses are developing new ways to meet their demands as well as offering more channels for their customers to get in touch. Smart phones, the rise of Artificial Intelligence and increased demand for self-service have all played a part in transforming the customer service industry and have made it a vibrant, cutting edge environment for employees to develop their skills and progress in.

With opportunities ranging from entry-level agents right through to more technical roles, contact centres offer rewarding, long term careers.