Facilities Manager/Centre Manager

Facilities Manager / Centre Manager
Location: Cardiff
Salary: £35,000 per annum

An exciting opportunity has arisen to join a leading independent property company as a Facilities Manager / Centre Manager, overseeing a prestigious site in the heart of Cardiff city centre.

In this role, you will take full responsibility for the operational performance of the centre, ensuring it is maintained to the highest standards. You will play a key role in driving compliance, security, tenant engagement, and customer experience, while supporting the commercial success of the site.

Key Responsibilities

• Lead the day-to-day operations and overall performance of the centre
• Ensure the smooth and efficient running of all on-site activities
• Oversee security, maintenance, facilities management, and administrative functions
• Ensure full compliance with fire safety regulations, working closely with tenants
• Maintain high security standards, with flexibility to support additional requirements during nearby stadium events
• Develop and implement growth plans, service improvements, and new initiatives
• Build and manage relationships with contractors, suppliers, and key stakeholders
• Ensure compliance with all Health & Safety, safeguarding, and legal requirements
• Deliver an excellent customer experience and maintain high service standards
• Manage customer enquiries, feedback, and complaints professionally and efficiently
• Support marketing and promotional activities to increase footfall and engagement
• Lead, develop, and manage staff, including recruitment, training, and performance management
• Prepare and manage staff rotas to ensure effective coverage
• Monitor team performance and support ongoing development
• Set, manage, and monitor budgets and financial performance
• Control costs, oversee income streams, and support revenue generation
• Drive profitability and contribute to the long-term sustainability of the centre
• Prepare reports and provide regular updates to senior management
• Contribute to the strategic direction and long-term planning of the site
• Oversee CCTV operations

Hours

Monday to Friday 7am to 2pm plus Saturdays as and when required.