Senior Business Development Executive

Senior Business Development Executive, Swansea (Hybrid)

The Senior Business Development Executive is responsible for driving revenue growth across a portfolio of commercial accounts within the UK and Ireland through the proactive management and development of existing customer relationships and the identification of new business opportunities.

Working across a range of commercial sectors, the role focuses on developing qualified sales opportunities, growing existing accounts and positioning the organisation as a trusted partner for cyber security training, certifications and workforce development.

The Senior Business Development Executive will work closely with the wider UK & Ireland Sales Team to deliver exceptional customer experiences, generate pipeline and contribute to the achievement of regional sales targets and strategic objectives.

Key Responsibilities:

Account Management

• Develop and manage a portfolio of commercial accounts across the UK and Ireland.
• Conduct regular customer account reviews to identify opportunities for growth and strengthen customer relationships.
• Build and maintain strong relationships with existing, former and prospective customers through regular engagement.
• Develop an understanding of customer business priorities and position relevant solutions to support their cyber security capability and workforce development objectives.
• Deliver an exceptional customer experience throughout the sales lifecycle.

Business Development

• Convert qualified inbound leads into sales opportunities across assigned accounts.
• Proactively identify and develop new business opportunities within existing and prospective customer accounts.
• Execute outbound business development campaigns using telephone, email, LinkedIn, and other sales channels.
• Promote the full portfolio of cyber security training, certifications, and workforce development solutions.
• Develop and maintain a robust sales pipeline through Salesforce.
• Prepare accurate monthly sales forecasts in line with agreed business processes.

Customer Engagement & Event Support

• Promote training events, webinars and initiatives to customers across the UK and Ireland.
• Invite key customers and prospects to relevant events, workshops and executive briefings.
• Conduct follow-up activity with delegates following events to identify new sales opportunities.
• Maintain regular contact with previous attendees to encourage continued engagement with training and development programmes.
• Support events and industry conferences where required, representing the organisation professionally.

Sales Execution & Commercial Administration

• Manage sales opportunities through the CRM system (Salesforce), ensuring customer and pipeline data remains accurate and up to date.
• Prepare quotations, proposals and supporting commercial documentation.
• Support tender responses, framework submissions and customer procurement activities where appropriate.
• Produce sales reports and pipeline updates for the UK & Ireland Sales Leadership Team.

Skills, Knowledge & Experience:

• Proven experience in business development, inside sales, account management, or customer success.
• Demonstrable experience of developing customer relationships and generating sales opportunities.
• Experience working in a target-driven commercial environment.
• Experience managing customer information using CRM platforms (Salesforce preferred).
• Experience preparing quotations, proposals and commercial documentation.
• Prepared to travel to Events in London and Ireland as needed.

Hours:

35 hours per week, Monday to Friday 9am – 5pm (1 hour unpaid lunch)

This is a hybrid role working 3 days in the office, 2 remotely

For further details or a confidential chat please get in touch.

(NLR is acting as an Employment Agency on behalf of its Client)